Frequently asked housing questions

How do most people reserve in Minneapolis?
On average, 24% reserve online, 28% by telephone, 27% by fax and 13% by mail. Internet usage continues to increase rapidly.

Can reservations be managed in real time?
Yes! Through the Internet, reservations can be made live. Attendees can access the Internet to modify and/or cancel their reservations.

What about reporting?
All reporting features are available online 24/7 – live.

How can I get a demo of how your housing systems work?
Just ask us for a username and password to navigate our demo site.

Will you help once our group is in Minneapolis?
Upon request, we will be onsite to assist with questions or last minute requests.

Can Minneapolis hotels download data?
Currently, 3 properties have the ability to download data: Hilton Minneapolis, Hyatt Regency Minneapolis and Marriott City Center.

The cut-off date has passed – can reservations still be made?
After your hotel's contracted cut-off date, we have the ability to keep the housing process open, until approximately one week prior to your event.

If we want to utilize a welcome page for our online reservation application, can we design it?
Yes, you may custom design your welcome page, however, additional fees might apply.

How else can Minneapolis help?
We have the ability to build customer relationships and increase your customer base with targeted, permission-based email marketing. And, we can send out surveys to your attendees via e-mail or mail.

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